Central Appliance Parts & Services

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Reviews about Central Appliance Parts & Services

• Ed Kramer
  ★ ☆ ☆ ☆ ☆
  The day before Thanksgiving, I called Central Appliance Parts to schedule an appointment to have our oven looked at as it was not working correctly. The Monday after Thanksgiving, Jake, a repairman from the company, diagnosed the problem and said the repair would be just over $400. I paid the $80 service fee and told him I would consider my options. He told me that I could speak with Donna in the office later that day if I decided to move forward with the repair, which ultimately, I did. Donna told me it would take a day or two for the part to come in. I called her back three days later as I hadn't heard anything. She told me the part wasn't in yet. I asked why I hadn't been updated on the status and she said they don't call until the part comes in. I called again the following Monday (now 7 days after the original call). Donna told me the part still hadn't arrived but was expected that day or the next day. I did not hear from her, so I called again three days later, and spoke with Margaret. She told me that Donna wasn't in and she wasn't familiar with the situation but she would look into it. She called me back an hour later and said she had the part. The repair was then scheduled for the next day. From a customer's perspective, updates on the status of a part when it has been much longer than I was told it would be seems like a reasonable request. However, Donna repeatedly seemed annoyed that I called back every few days after being told it should only take a day or two for the part to arrive. In addition, when Jake showed up to make the repair, he reeked of cigarette smoke. For all of these reasons, I would not recommend doing business with this company. Margaret was the only person who seemed concerned about providing appropriate customer service. Ed

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